The Mast Farm Inn is now fully operational and will re-open for business on October 9th.
We have completed our cleanup efforts, have electricity, internet, and water access restored.
What is your current operational capacity?
We have now fully restored our operating capacity. We will re-open on October 9th.
How can we contact the Mast Farm Inn?
Due to the high volume of communication, we are communicating with guests via email at stay@mastfarminn.com and text messages at 828-963-5857. Please reach out to us via one of those two channels, and we will follow up with you as soon as able.
How much has Mast Farm Inn been impacted?
The Inn was very fortunate, relative to other properties in the area. Generally speaking, the grounds are safe and accessible. The Farmhouse is unaffected.
We had trees down that affected a few areas near the historic cabins. There is ongoing cleanup work at the modern cabins at Heritage Hill.
Our electricity and internet access were restored on October 3rd. Blue Ridge Energy provides the following power map.
Are the roads currently drivable?
The majority of roads in Boone and Blowing Rock have re-opened. The roads near downtown Banner Elk remain very affected. Follow the DriveNC website for up to date closure information.
How affected is the surrounding area?
While Valle Crucis and Boone were affected, cleanup efforts have progressed quickly. Downtown Banner Elk was significantly affected and remains inaccessible at this time.
Businesses are rapidly reopening in Boone and Blowing Rock, and both are accessible to Mast Farm Inn by road.
We are monitoring the cleanup efforts that have already begun and will aim to keep this page updated as able.
Can I reschedule my reservation?
We invite all guests whose travel plans who were directly affected by the storm to reschedule their reservations free of charge. We very much hope to serve you in the future.
Please contact stay@mastfarminn.com or text 828-963-5857.
Can I cancel my future reservation with a checkin date on or after October 8th?
For reservations checking in beginning October 9, 2024, you may cancel your reservation. However, our standard cancellation policy applies; a one-night deposit will be non-refundable.
We will resume operations on October 9th. We recommend that if you are nervous about traveling, that you instead reschedule your reservation for a future date as we are waiving all rebooking fees.
Will you be able to refund our reservation deposit?
If your reservation was affected by a forced closure of the property, pleased reach out to us. Our intention is to be able to refund all Mast Farm Inn guests that were affected by forced property closures as soon as possible. We have begun the insurance claims process with our insurance provider, which we are told to expect may take up to 4-6 weeks.
We are keeping track of all affected reservations, and will process refunds as soon as our insurance claim has been settled.
My travel was directly affected by the hurricane between September 26th-28th. Can you refund my reservation?
We are unfortunately unable to refund these stays, as the Inn remained open and operational during these times. We are in touch with our insurance agency to investigate our options for business interruption claims.
Please contact us, however, as we would love to reschedule and accommodate you at a future date. We are waiving all rebooking fees at this time.